Privacy Policy for Serene Psychiatry

Effective Date: Dec 30, 2025

1. Introduction

Welcome to Serene Psychiatry (“we,” “us,” “our”). We are committed to protecting the privacy and security of your information. This Privacy Policy explains how we collect, use, share, and protect information from visitors to our website, www.serenepsychiatry.com (the “Site”).

This policy applies to information collected through our Site and not to information collected offline or through other means. The protection of your Protected Health Information (PHI) as a patient is governed by our separate HIPAA Notice of Privacy Practices, which will be provided to you when you become a patient.

By using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect several types of information from and about users of our Site:

a) Information You Provide to Us: This includes information you voluntarily provide through forms on our Site, such as:

  • Contact Forms: Your name, email address, phone number, and the content of your message when you submit an inquiry.
  • Appointment Request Forms: Your name, contact information, and preferred appointment times.
  • Newsletter Subscriptions: Your email address if you sign up for our mailing list.

Please do not submit sensitive medical or health information through our general contact forms. Specific patient communications should be conducted through our secure patient portal or other designated secure channels.

b) Information We Collect Automatically: As you navigate through the Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Log Data: Your IP address, browser type, operating system, the referring web page, pages visited, location, and timestamps.
  • Cookies and Tracking Technologies: We use cookies (small files placed on your computer) to enhance your experience, analyze site traffic, and for functional purposes. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and fulfill your requests.
  • To schedule and confirm appointments.
  • To operate, maintain, and improve our Site, services, and user experience.
  • To analyze how our Site is used for marketing and strategic development purposes.
  • To send you communications you have requested or consented to receive.
  • To comply with legal obligations and enforce our terms of service.
  • To protect the security and integrity of our Site and our business.

Use and disclosure of Protected Health Information (PHI) is strictly limited to purposes of treatment, payment, and healthcare operations as described in our HIPAA Notice of Privacy Practices.

4. How We Share and Disclose Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

  • Service Providers (Business Associates): We may share information with third-party vendors who perform services on our behalf, such as website hosting, email services, and scheduling software. If these vendors handle PHI, they are considered “Business Associates” under HIPAA and are legally required to protect your information.
  • Legal Compliance and Protection: We may disclose information if required to do so by law, subpoena, or court order, or in the good faith belief that such action is necessary to:
    • Comply with a legal obligation.
    • Protect and defend our rights or property.
    • Prevent or investigate possible wrongdoing in connection with the Site.
    • Protect the personal safety of users of the Site or the public, especially in cases of imminent harm.
  • With Your Consent: We may share your information with any other third party with your explicit consent.

5. Data Security

We have implemented reasonable and appropriate administrative, technical, and physical safeguards to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Our website uses Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption to protect data transmitted to and from the Site.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices (Regarding PHI)

As a patient, you have specific rights regarding your Protected Health Information (PHI) under HIPAA. These rights include the right to access, amend, and request an accounting of disclosures of your PHI. These rights are detailed in our HIPAA Notice of Privacy Practices, which is the governing document for your health information. To exercise these rights, please refer to that notice or contact our Privacy Officer.

7. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.

8. Links to Other Websites

Our Site may contain links to other websites not operated or controlled by us (“Third-Party Sites”). The policies and procedures described here do not apply to Third-Party Sites. We suggest contacting those sites directly for information on their privacy policies.

9.Insurance Company Logos and Artwork Disclaimer

Serene Psychiatry acknowledges and affirms that all logos, trademarks, service marks, and related artwork of insurance companies displayed on this platform, or in any materials produced by Serene Psychiatry, are the exclusive property of their respective owners.

The use of any insurance company’s logo, trademark, or artwork is for identification and informational purposes only and does not imply any endorsement, affiliation, or sponsorship between Serene Psychiatry and the insurance company, nor does it imply that Serene Psychiatry is the owner of such intellectual property.

Serene Psychiatry claims no ownership rights to any of these third-party logos, trademarks, or artwork. All rights not expressly granted herein are reserved by their respective owners.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Use of Artificial Intelligence (AI) Generated Imagery To enhance the visual experience of our website, we utilize images generated by artificial intelligence (“AI Images”). These visuals are used for illustrative and creative purposes and do not necessarily represent real individuals, locations, or events. While these images are synthesized from broad datasets, they are not derived from your personal data or private photographs. We are committed to using AI responsibly to maintain a high-quality aesthetic while ensuring the privacy of our users remains protected.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us.